Returns

Returns
Our policy lasts thirty (30) days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Promotional items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without return authorization. We are not responsible for lost or misdirected mail.

60-Day See For Yourself Guarantee
If on your first purchase of a 30-Day Supply of CollagenBLU you are not completely satisfied for any reason we will refund the purchase price paid of CollagenBLU.  This guarantee is on one (1) 30-Day Supply per customer or household.  Additional refund requests in accordance with the 60-Day See For Yourself Guarantee will not be honored.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@collagenblu.com with your original order number if possible.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@collagenblu.com and send your item to: 5805 State Bridge Rd. Suite G285, Johns Creek Georgia US 30097.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5805 State Bridge Rd.Suite G285, Johns Creek Georgia US 30097

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.